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Self Help Section
How do I...
Determine whether an Application can be deleted?
Add and delete Clients from Cases?
Count TANF Months?
Reduce duplicate clients?
Authorize Medicaid in an APA Denial Month?
Restore MERE codes on ME AF cases?
Replace a Warrant?
Change the Expedited FSAD Indicator?
Delete erroneous insurance information from the MERI Screen?
Use the 'A' Issuance Indicator correctly?
Add a Person in EIS
Help Desk Automated Requests
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Contacts
Agency/Contact | System(s) |
---|---|
EIS Help Desk | EIS, CMS, ICCIS, Document Direct |
DPA EBT Help | Electronic benefits, direct deposits |
DPA Claims | Claims for repayment of DPA cases |
IT Help Desk | Desktop computer help |
DPA Field Services | Field Services general mailbox |
TPL Help Desk | Third Party Liability Help Desk (DHCS) |
ASVS | Alien Verification System |
DOL Help Desk | Department of Labor Help Desk |
Security Resources
Security Manual
EIS-SOLQ Security Document
CSSD External Users Confidentiality Acknowledgement
DOL LAN/Mainframe Work Order with Customer Acknowledgement page
DPA Automated Status Verification System (ASVS) - Special Security Agreement
DPA Security Agreement for EIS, Network & Related Systems
DPA Service Provider EIS Security Agreement
ETS Logon ID Request Form with Customer Acknowledgement page
INGENS Security Form
Non-Employee Access Request Form
Additional Information
ADDR Screen Info
AF Med Case Handling
APA Denial in Month Medicaid is Approved
APMA EIS Job Aid
Application Registration Job Aid
Client Inquiry Job Aid (CLIN)
Client Inquiry Job Aid (CLIR)
Client Inquiry Registration Job Aid (CLIR)
Client Inquiry Short List Job Aid (CLIS)
CLPM and TLIP points
Counting TLIP Months